Water Reminder support
Water Reminder is a private, photo-backed hydration habit tracker from EthicsLab Limited. It works without an account, subscription, or developer-operated server.
Email [email protected] for support. Please include your app version, iPhone model, iOS version, and a short description of what happened.
How do I log a drink in Water Reminder?
Tap Take a Photo & Log, choose Sip Selfie or Glass Shot, capture a fresh photo, review it, select the amount, and save. Water Reminder intentionally requires a new in-app camera capture for each drink; photo-library imports and photo-free logs are not supported.
What if the Water Reminder camera is unavailable?
- Open the iPhone Settings app.
- Find Water Reminder and allow Camera access.
- Return to Water Reminder and try the logging flow again.
If the camera is restricted by Screen Time or a device-management profile, that restriction must be changed before photo logging can work.
Why are Water Reminder notifications not arriving?
- Check that reminders are enabled in Water Reminder's Settings.
- In iPhone Settings, confirm Water Reminder can send notifications, including sounds and time-sensitive notifications.
- Review your selected active hours and reminder interval in the app.
- If you use prominent hydration alarms, confirm the alarm permission is enabled.
Focus modes, notification summaries, Silent Mode, or system settings can affect ordinary notification delivery. Prominent alarms use Apple's alarm controls and remain optional.
Why is a drink missing from Apple Health?
Apple Health integration is optional and write-only. If a drink is not appearing in Health, open the Health app and confirm Water Reminder is allowed to write Dietary Water. Water Reminder never asks to read your Health data.
How does Water Reminder work on Apple Watch?
The Watch app shows current hydration progress and can ask the paired iPhone to open photo logging. It cannot take or save the required drink photo itself. Keep the iPhone nearby, confirm the Watch is paired, and open Water Reminder on both devices if progress has not refreshed.
How does location work in Water Reminder?
Location is optional. When enabled while logging, it can add coordinates and a nearby place or address to the private local record. You can change Water Reminder's location permission in iPhone Settings at any time.
How do I delete Water Reminder data?
Delete an individual drink from its timeline entry, or open Water Reminder's Settings and select Erase all local data to remove app records, photos, reminders, schedules, and preferences from the device. Removing the app also removes its local data.
Linked Apple Health samples are deleted when possible. Older or unmatched samples may need to be removed manually in the Health app.
Privacy
Drink photos and history stay on your device. Water Reminder has no advertising, analytics, account, or developer-operated backend. Read the complete Water Reminder Privacy Policy.
Contact
EthicsLab Limited
Company number 16870606
Suite RA01, 195–197 Wood Street
London, England, E17 3NU
[email protected]